Emergency Response Guide

Risk and Emergency Management, in coordination with the 世界杯官方app Police Department as well as several other departments and teams, has compiled the information below to serve as a quick reference guide for faculty, staff, 学生和客人在校园发生紧急情况时.

每个员工都应该熟悉这个指南, and new employees should be trained to follow these procedures and the building evacuation plan for their respective area. 如果疏散计划与这些指示不一致, 该建筑物的疏散计划将取代本指南.

Safety Resources

  • 世界杯官方app警察/消防/救援/危险品:(210)458-4911 (世界杯官方app电话:911)
  • 世界杯官方app Police Non-Emergency: (210) 458-4242
  • Risk & Emergency Management: (210) 458-5250 or beprepared@passosdebailarina.com

Counseling and Health Services

  • For Students
    • Wellbeing Services: (210) 458-4140
    • Wellness 360: (210) 458-4142
  • For Employees
    • Employee Assistance Program: (888) 993-7650

Other Contact Numbers

  • Tech Cafe: (210) 458-5555
  • Rowdy Watch Safety Escorts: (210) 458-4242

To learn more about safety resources and services available to students, faculty and staff, visit the Campus Safety Resources webpage.

 Be Aware of Your Surroundings
Awareness is your best defense. Know what is happening around you. Be especially careful and alert if you are alone. 注意你要去的地方和周围发生的事情. 寻找潜在的问题,并做好应对的准备. Avoid going to secluded areas.

 Trust Your Instincts
If it doesn't feel right, it probably isn't. Whether alone or in a group, if you think something is wrong, remove yourself from the situation. Don't be afraid to call for help.

 When Walking, Plan the Safest and Most Direct Route
Use well-lit, busy streets, sidewalks and pathways. Walk with friends or a group, especially at night. 总是让你信任的人知道你要去哪里, 你打算怎么去那里,什么时候回来. Avoid areas you are not familiar with, alleys, deserted streets, and secluded and wooded areas.

 Project Confidence
Walk as if you know where you are going. Stand tall. Walk in a confident manner, and hold your head up. 走路时不要看手机.

Cross the street, change direction and go to a safe, 繁忙且光线充足的地方,你可以寻求帮助或报警. If a car is following you, turn around and walk in the opposite direction if possible. Write down the license plate number and a description of the car and occupants.

 Report Suspicious Activity
Criminals do not want to be seen or heard. They rarely commit crime in front of police officers. 我们依靠社区举报可疑活动. We would much rather respond to you and not be needed than not be called when a crime could have been prevented or stopped. Trust your instincts; if something does not feel right, it probably isn't.

 Program the 世界杯官方app Police Number into Your Phone
On 世界杯官方app campuses, our police department can respond to emergencies much faster than local law enforcement. Call (210) 458-4911 for emergencies and (210) 458-4242 for police assistance with non-emergencies.

During an act of violence (e.g. robbery, hostage situation, workplace violence, active shooter): AVOID, DENY, DEFEND.

AVOID starts with your state of mind.

  • Pay attention to your surroundings.
  • Have an exit plan.
  • 尽快离开威胁的源头.
  • 你和威胁之间的距离和障碍越多越好.

DENY when getting away is difficult or impossible.

  • Keep distance between you and the source.
  • 设置障碍来阻止或减缓威胁的到来.
  • Turn the lights off.
  • Remain out of sight and quiet by hiding behind large objects and silence your phone.


  • 如果你不能避免或否认,准备好为自己辩护.
  • Be aggressive and committed to your actions.
  • Do not fight fairly. THIS IS ABOUT SURVIVAL.

COMPLY with first responders.

When and if it is safe to do so, 致电(210)458-4911 (世界杯官方app电话:911)致电世界杯官方app警察局。. Tell the dispatcher:

  1. Location of active shooter(s).
  2. Number of shooters.
  3. Physical description of shooters.
  4. Number and type of weapons shooters have.
  5. Number of potential victims within the location.

When law enforcement arrives:

  • Remain calm and follow instructions.
  • Drop items in your hands.
  • Raise your hands and keep them visible at all times.
  • Do not yell, scream or point.
  • 保持冷静,并在执法部门要求时提供详细信息.

When you suspect menacing behavior:

  • 在回答这个人的问题时保持冷静和不慌不忙. Alert others to the situation.
  • 要有同理心,通过积极倾听来表达你的关心.
  • Try to sit down with the person, as sitting is a less aggressive posture than standing or moving around.
  • Be helpful. Schedule an appointment for a later time, take notes.
  • Provide positive feedback such as, “We can get this straightened out,或者“我很高兴你告诉我你对这件事的感受。.”
  • Stay out of arm's reach.
  • Limit eye contact. Keep within social norms.
  • Do not argue, yell or joke. Try to be genuine.
  • Do not touch the person. Respect the person and their space.
  • Don't move quickly, speak too fast or too loudly.

If the individual's level of agitation increases, attempt the following:

  • Leave the scene.
  • Notify the 世界杯官方app Police Department at (210) 458-4911 or (from 世界杯官方app phones: 911).
  • 用商定的暗号提醒同事有麻烦.
  • Do not allow menacing behavior to go unreported.

Assisting Blind/Visually Impaired

  1. Clearly announce the type of emergency.
  2. Offer your arm for guidance.
  3. Tell the person where you are going, and alert him/her to obstacles along the way.

Assisting the Deaf/Hearing Impaired

  1. 打开和关闭灯来吸引对方的注意力.
  2. Indicate directions with gestures or written note.

Mobility Impaired

To assist those requiring evacuation assistance, engage in the following:

  1. Call 世界杯官方appPD at (210) 458-4911 if someone is immobile and needs additional assistance evacuating.
  2. Do not use elevators.
  3. Seek volunteers to assist students/personnel with physical disabilities to the nearest enclosed stairway or designated areas for rescue assistance.
  4. One individual should remain with the person(s) if it can be done without unreasonable personal risk. If the hazard becomes life-threatening (i.e., fire is getting close or the smoke becomes a choking hazard) move the individual into a room and close the door. Vacate the building.
  5. Others should advise emergency personnel of the location so that the evacuation can be completed.

If you are unable to evacuate a building safely because of your inability to use an elevator and you do not have an evacuation plan, look for a university employee (staff, faculty, floor captain with yellow/orange vest) and make your need for assistance known. 如果大学员工不能或无法提供帮助, please secure yourself in an enclosed exit stairwell, note the location of the stairwell (i.e. S-1, S-2, etc.), call 世界杯官方app Police immediately with your location, 如果紧急情况发生时有其他人在场, ask someone to send help for you.


In the event of a fire:

  1. Pull the nearest fire alarm and leave via the preplanned evacuation route if safe to do so.
  2. Dial (210) 458-4911 or 911 (from 世界杯官方app phones) and give your name and location of the fire. (If necessary, dial 911 from another building.)

When a fire alarm sounds, occupants should:

  1. Proceed immediately to an exit according the posted evacuation plan and move a safe distance away from the building. 如果主要出口受阻,请选择最佳备用路线. If time permits, close doors and windows behind you.
  2. Do not use an elevator.


  1. 在通过任何一扇门之前,都要摸一下金属门把手. If it is hot, do not open the door. Before opening a door, brace yourself against it slightly; if heat or heavy smoke are present, close the door and stay in the room.
  2. If you cannot leave the room:
    • Open the windows.
    • Seal the cracks around doors with clothing or other material, soaked with water if possible.
    • Hang an object (bedsheet, jacket, shirt, etc.) out the window to gain attention.
    • Shout for help.
    • If possible, call (210) 458-4911 or 911 (from 世界杯官方app phones) and report that you are trapped.
    • If all exits are found to be blocked, go to a room as far as possible from the fire, close the door, and the follow the above procedures.

As with any emergency, the best advice is to be prepared by familiarizing yourself with evacuation route plans.


  1. Immediately evacuate the building, using your pre-planned route if possible.
  2. Call the 世界杯官方app Police Department at (210) 458-4911 or 911 (from 世界杯官方app phones). 尽可能多地向他们通报情况. 如果这样做是安全的,请与警察调度员保持电话联系.

General Instructions

  1. Placards are posted outside all rooms containing hazardous materials or equipment.
  2. Notify the 世界杯官方app Police Department at (210) 458-4911.
  3. Do not touch, taste or smell the material.
  4. Isolate the area.
  5. 通知附近办公室和教室的人.
  6. Hazardous material spills can result in fire, explosion, release of toxic fumes, and contamination of water, among other effects. 在可能有害物质泄漏的情况下, leave the area via the preplanned evacuation route.

Chemical Spills

Detailed safety procedures are in place in all campus laboratories where dangerous materials are used and stored. If you encounter a chemical spill and there are not any trained individuals are in the area:

  1. Turn off space heaters and extinguish open flames in the area if it is safe to do so.
  2. If there are vapors or noxious fumes, evacuate the affected area or building and do not re-enter the area until authorized emergency personnel give the “all clear signal”.

Radioactive Materials

  1. 一些校园实验室使用放射性材料. Those that might be encountered are considered low-level sources of radiation and pose minimal threat when properly stored and handled.
  2. If you believe that you or others have come into contact with radioactivity on your skin, clothes or shoes, remain in the area at a safe distance until checked and cleared of radioactive contamination by safety office personnel.

Medical Emergency/Ambulance Guidelines

  • 立即通知世界杯官方app警察局,电话:(210)458-4911.
  • Do not move a seriously injured person unless they are in a life-threatening situation.
  • 只有在接受过培训的情况下才能进行急救或心肺复苏术.
  • 除非呼救,否则不要离开伤者.
  • When reporting the medical emergency, provide the following information:
    • Type of emergency.
    • Location of the victim.
    • Condition of the victim.
    • Any dangerous conditions.
  • 安慰受害者,直到紧急医疗服务到达.
  • Have someone stand outside the building to flag down the ambulance when it reaches the vicinity.
  • If you are exposed to another person's body fluids, 清洗暴露部位并联系卫生保健专业人员.


  • 只需两英尺的激流就能冲走大部分车辆. This includes pickups and SUVs.
  • If flooding occurs, get to higher ground. Get out of areas subject to flooding.
  • 避免去已经被洪水淹没的地区,尤其是水流湍急的地区. Do not attempt to cross flowing streams. Turn around, don't drown!
  • Road beds may be washed out under flood waters. Never drive through flooded roadways.
  • Be especially cautious at night when it is harder to recognize flood dangers.

Weather Closure Information

Information regarding weather closures at 世界杯官方app is available via a variety of resources:

  • 世界杯官方app Today
  • The university's official social channels on Twitter, Facebook and Instagram.
  • 信息将通过世界杯官方app警报通过文本,语音或电子邮件发送. Always ensure your personal contact information on My世界杯官方app Account is up to date.
  • Local media: News of university closings are broadcast via radio and television stations throughout the region.


A tornado or severe thunderstorm watch means conditions are favorable for development. 继续正常活动,但要留意当地的天气情况. Use good, independent judgment at all times.


If the approaching severe weather is deemed to pose an immediate threat to the area, 警报可能会上升到严重雷暴或龙卷风警告. You should take the following steps:

  1. 通知大楼里的人天气警告.
  2. If it is a thunderstorm warning, 在暴风雨过去之前,你应该呆在室内,远离窗户. Report injuries to (210) 458-4911. When calling, provide the following information:
    • Building name, room number and/or location.
    • Type of emergency.
    • Condition of victim(s).
    • Any dangerous conditions.
  3. 如果是龙卷风警报,你应该到一个隐蔽的地方 severe weather shelter immediately.
  4. If you are in a vehicle, get out and seek shelter in a sturdy building. If a building is not available, a depression such as a ditch or ravine offers some protection.
  5. Basements, interior hallways/rooms, 浴室位于较低楼层,没有窗户,也没有外墙, offer the best shelter.
  6. After danger has passed, immediately report any injuries to the 世界杯官方app Police Department at (210) 458-4911.
  7. Immediately leave a badly damaged building and do not attempt to return to the building until directed to do so.
  8. 不要试图打开或关闭公用设施或设备.


  • 立即到任何远离窗户的校园建筑寻求庇护. If you are in a building, remain there. If not, go inside immediately. Close all doors and windows and turn off the heating and air conditioning systems, if possible.
  • If you are in a vehicle at the time of the notification to protect in place, you should close doors and windows, turn off your heating or air conditioning, and then drive out of the at-risk area or to a building you can enter for protection.
  • Remain calm, conserve your energy, and wait for notification that all is clear or further instructions regarding evacuation are given.



  • Unexpected or from someone unfamiliar to you.
  • Addressed to someone no longer with your organization or is otherwise outdated (e.g., improper title).
  • 没有返回地址,或者无法验证其合法性.
  • Has any powdery substance on the outside.
  • Is lopsided or of unusual weight, given its size.
  • Marked with restrictive endorsements, such as "Personal" or "Confidential."
  • Protruding wires, strange odors or stains.
  • Has an unusual amount of tape.
  • Has excessive postage applied.
  • 邮戳上的城市或州与回信地址不匹配.

If you receive a suspicious parcel in the mail:

  1. Do not open the parcel.
  2. Isolate the piece of mail.
  3. Call the 世界杯官方app Police Department at (210) 458-4911 or 911 (from 世界杯官方app phones) for additional instructions.
  4. Do not pass the letter/parcel to others.
  5. Deny access to the letter/parcel to everyone except emergency responders.
  6. Move to an area that minimizes your exposure to others and to the parcel.
  7. 如果可能的话,用肥皂和水洗手和洗脸.


  1. Do not move the parcel.
  2. Call the 世界杯官方app Police Department at (210) 458-4911 or 911 (from 世界杯官方app phones).
  3. 关掉所有风扇、窗户空调和/或小面积加热器.
  4. Isolate the area. Evacuate the adjoining areas.
  5. Everyone who is evacuated should report to the building's pre-planned assembly area.
  6. Do not pass the letter/parcel to others. 除了紧急救援人员外,不让任何人看到这封信.
  7. The individual who opened the parcel and anyone else who has come into contact with the parcel should remain isolated, in an area adjacent to the original location, and wait for additional instructions from responding emergency personnel. If possible, the individuals who had contact with the parcel should wash their face and hands with soap and water.

Bomb Threat

All students and staff members will evacuate the building(s) using the pre-planned evacuation route. No individuals will be allowed to remain in the building at their own risk other than those designated as search party personnel.


  1. 炸弹威胁可以通过电话、电子邮件或信件收到. If you receive a bomb threat, remain calm and obtain as much of the following information as possible:
    • Exact location of bomb.
    • When it is going to explode.
    • What kind of bomb it is.
    • Why it was placed where it was.
    • Who the caller is.
  2. Immediately call the 世界杯官方app Police Department (世界杯官方appPD) at (210) 458-4911 or 911 (from 世界杯官方app phones). Provide any information that you have received, specifically the location and the time the bomb is supposed to explode.
  3. If the threat was made in writing, do not handle the letter or note any more than necessary.
  4. Do not touch or move any unfamiliar objects. Wait for police to arrive on the scene.
  5. The senior 世界杯官方appPD official on site will determine if an evacuation is warranted. If the building is evacuated, account for all building occupants at the designated meeting area.
  6. The President or their designee will make all decisions regarding cancellation of classes.

Physical Threat

  1. 按照预先规划的疏散路线,立即撤离该区域.
  2. 拨打世界杯官方appPD(210)458-4911或911(从世界杯官方app电话). 尽可能多地向他们通报情况. 如果这样做是安全的,请与警察调度员保持电话联系.

Terrorism Threat

Terrorism threats should be reported immediately to 世界杯官方appPD at (210) 458-4911 or 911 (from 世界杯官方app phones). Threats will be investigated as a crime. If a threat appears to involve imminent danger, facilities will be evacuated. 世界杯官方appPD will make this determination.

Utility Failure

In case of utility failure (electricity, water, 拨打(210)458 -4911或911(从世界杯官方app电话).


  • Building name.
  • Floor number.
  • Room # (if applicable).
  • Nature of problem.
  • Person or telephone extension to contact.

Remain in place until notified. Individuals in corridors and exit stairs should evacuate while emergency lights are on. Emergency lighting is temporary and is not provided to continue building operations.

Electrical Outage

  1. Evacuate the building if the fire alarm sounds or upon notification by authorized emergency personnel.
  2. In laboratory buildings, fume hoods do not operate during a power outage. 在通风恢复正常之前不要使用实验室.

Gas Leak/Unusual Odors

  1. Cease all operations immediately.
  2. 不要使用手机或其他电子设备.
  3. Do not switch lights on or off.
  4. Evacuate as soon as possible.

Flooding/Plumbing Failure

  1. Cease using all electrical equipment.
  2. Avoid contact with the water.
  3. Evacuate the building if necessary.

Water Contamination


  1. Follow all instructions from local authorities about purifying your water (commonly called “boil orders”) or use other water sources until authorities notify your community that it is safe to drink from the regular water supply again.
  2. Use the safest water you have first before turning to other water sources.

Whether an emergency is weather-related, workplace violence or a fire, appropriate actions must be taken to ensure that procedures are followed to protect the facility.

If an individual is injured or becomes ill due to the workplace environment, follow these procedures:

  • 确保个人得到适当的医疗照顾.
  • Notify the individual's immediate supervisor of the injury/illness and the surrounding events.
  • Ensure that an accident report is submitted. Reports for student injuries should be submitted to Wellness 360 at (210) 458-4142. Reports for faculty/staff injuries should be submitted to Risk and Emergency Management at (210) 458-5250.

Damage to Your Building or Other Property

If your building, 设备或世界杯官方app车辆在紧急情况下受到损坏, you should notify the building supervisor or your immediate supervisor of the damage and the need to repair the facility on an emergency basis. 同时通知风险和应急管理部门(210)458-4250.

世界杯官方app maintains a 24-hour, 7 days per week operation. Sworn police officers and state certified dispatchers are on duty to respond to any crime, 需要警方注意的可疑犯罪或事件. Emergency phones are available throughout campus. The 世界杯官方app Police Department (世界杯官方appPD) actively participates in new student orientation programs and other programs to promote crime awareness and reporting.

If you are the victim of crime, 怀疑犯罪已经发生或目睹了犯罪, report it to 世界杯官方appPD:

  • Emergency:
    • (210) 458-4911 or 911 (from 世界杯官方app phones)
  • Non-Emergency: